Tim Tam stuffed

Returns

At Basic Batch Cookies, we want every customer to be delighted with their order. Because our cookies are perishable, we don’t accept returns, but if your order arrives incorrect, or not up to standard, we’ll make it right. Just contact us within 48 hours of delivery with your order number, a brief description of the issue, and a photo if applicable. We’ll review your request and offer either a full refund or a replacement batch, depending on availability.

Please note that we can’t control courier delays or damage sustained in transit.

Our cookies are made in a kitchen that is gluten free however it handles nuts, dairy, and soy ingredients, so we cannot guarantee these are safe for any other allergies. Above all, we’re a small batch bakery that cares deeply about your experience.

Orders are dispatched every Monday and Thursday via Royal Mail 24 or 48. To qualify for next-day dispatch, please place your order by 3pm the day before.

Monthly subscriptions will be dispatched on the first Monday of each month, weekly will be dispatched every Thursday.

For example, orders placed before 3pm on Sunday will be dispatched Monday, and those placed before 3pm on Wednesday will be dispatched Thursday. Delivery is free for all orders over £50.

While we aim to get your cookies to you swiftly, we cannot be held responsible for delays or faults caused by the courier. If there’s ever a delay in dispatch from our end, we’ll contact you directly via the email provided with your order.

GF plain flour (Rice Flour, Potato Starch, Maize Flour), Unsalted butter (MILK), Sugar, MILK chocolate (sugar, cocoa butter, whole MILK powder, cocoa mass, emulsifier (SOY lecithin (E322), natural vanilla flavouring), EGG, Sodium Bicarbonate, Baking powder (Acid Sodium Pyrophosphate, Sodium Bicarbonate, Cornflour),  Cornflour, Gluten Free Tim Tam (Sugar, Palm Oil (Palm Oil, Antioxidant (E306 from SOY)), Maize Starch, Tapioca Starch, Whole MILK Powder, Cocoa Butter, Rice Flour, Cocoa Mass, Skimmed MILK Powder, Partially Inverted Refiners Syrup, Vegetable Fats (Shea and/or Sal in varying proportions), Thickener (Xanthan Gum), MILK Fat, Colours (Ammonia Caramel, Beetroot Red, Cochineal), Raising Agents (Sodium Carbonates, Diphosphates), Cocoa Powder, EGG powder, Emulifiers (SOY Lecithins, E476), Salt, Flavouring.)Salt, Vanilla extract (Water, Organic alcohol, Bourbon vanilla pods), Xanthan Gum